Shipping policy
Shipping Policy
📍 Headquarters: Room 8917, No.2 Wuchaoshan, Shima Community, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
📍 US Warehouse: 1820 Eureka Ave, Sacramento, CA 95814, United States
Our Store provides this Shipping Policy to explain delivery terms, processing times, shipping methods, and after-sales support for our chairs and furniture orders. We are committed to offering safe, reliable, and transparent delivery services to all customers.
1. Shipping Destinations
We ship to the 50 United States and most international regions. Currently, we do not ship to the following addresses:
- PO Boxes, APO, or FPO military addresses
- Countries or regions under international sanctions or restrictions
Additional shipping fees may apply for remote areas, islands, or locations with limited logistics access. Any extra costs will be clearly shown during checkout.
2. Shipping Options & Timelines
- Shipping Cost: Calculated based on order size, weight, delivery location, and shipping method. Fees are displayed before payment. We may offer free shipping promotions for eligible orders.
- Delivery Time: Estimated delivery within 20–30 business days after order confirmation.
- Business days exclude weekends and U.S. federal holidays
- Minor delays (2–3 days) may occur during peak seasons
- Tracking: A tracking number and carrier link will be sent to you by email once your order ships.
3. Order Processing Time
All orders are processed in our fulfillment center during business days. Processing times are as follows:
| Order Type | Processing Time | Notes |
|---|---|---|
| Standard Orders | 1–2 business days | Payment check, inventory preparation, and quality inspection |
| Custom / Personalized Items | 3–5 business days | Additional production and inspection time |
4. Order Tracking
Once your order is shipped, a tracking number will be sent to your email within 24 hours. You can track your order by:
- Clicking the tracking link in your shipping confirmation email
- Logging into your account on our website and viewing “My Orders”
5. Delayed or Damaged Shipments
If your order is late, lost, or arrives damaged, please contact our support team within 7 business days of the expected delivery date.
To help us resolve your issue quickly, please provide:
- Your order number and tracking ID
- Clear photos of damaged items and packaging
After verification, we will arrange a replacement or refund accordingly.
Customer Support Email: support@everydaychairs.com